Shipping policy
Shipping Policy
Processing & Production Time
All SIMAE pieces are made to order. Please allow 2–3 weeks for your piece to be crafted before it is dispatched. You will receive a shipping confirmation email with tracking information once your order has been sent.
UK Shipping
- Standard Delivery — £4.99 (Free on orders over £120) (tracked)
- Express Delivery — £6.99 (tracked)
Estimated delivery: 2–5 working days after dispatch.
European Union
- Standard International — £14.99 (tracked)
Estimated delivery: 5–10 working days after dispatch.
International
- Standard International — £23.99 (tracked)
Estimated delivery: 7–14 working days after dispatch. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. Please allow 24 hours for tracking information to update.
Delays
While we do our best to meet all estimated timeframes, delays may occasionally occur during busy periods or due to circumstances beyond our control. If you have any concerns about your order, please contact us at info@simaejewellery.com.